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BOALT Blog

Industry musings on what is or isn't relative to BOALT.

Old Spice Man Takes Over the World

I am curious, is there a single person out there who hasn’t experienced the Old Spice Man, Isaiah Mustafa? As a long time Old Spice body wash user I can say that the Old Spice Man is totally right.

Here is an exact quote from my fiancée about my Old Spice usage (I also use Old Spice deodorant): “I probably wouldn’t have agreed to marry you if it wasn’t for Old Spice. You smell terrible without it.”

Well, for the two people out there who don’t know about the Old Spice Man, but do read this blog, the Old Spice Man started as a commercials, “The Man Your Man Could Smell Like.” (For example your man could smell like me, see above.) This was followed up by another few ads, and then earlier this month Old Spice launched a two day YouTube viral campaign where the Old Spice Man was featured in a series of video responses for fans.

Overall the Old Spice Man campaign has been huge. According to a report from Visible Measures the personalized video responses were more popular than Obama’s Victory Speech, Bush Dodging Shoes, and Susan Boyle. And to cap off everything the popularity of the campaign has led to a serious increase in sales.

According to a Brand Week article Old Spice sales have increased 107% in the past month and 55% in the past three months. Those are amazing numbers. Numbers that any ad agency would sell their first born to bring to their clients.

Proctor & Gamble, the company behind Old Spice, must be happy. But what does this mean for the future of Internet marketing and viral campaigns? There’s no doubt in anyone’s mind that companies are calling their agencies saying, “I want an Old Spice Man,” and copycat agencies are devising ways to capitalize off of Old Spice’s success.

The question is, will audiences respond as well the second time?

One thing we can agree on is that Wieden + Kennedy, the ad agency behind the videos, has definitely set the bar for future viral/social media campaigns. What do you think? Will audiences respond well to copycats or will they see right through it?

How to Double Your Networking

I have been doing a lot of talking to people about how they interact and connect as part of the planning for a networking guide.

The surprising thing is how often we come across people who are hampering their own efforts. Here are some of the ways we discovered:

  • Staying close to home – Only going to networking events in the same city.
  • Sticking to one niche – Not exposing themselves to people outside of their usual social circle.
  • Using only one approach – If business cards and elevator pitches don’t work, they are essentially stuck.
  • Only doing what they have always done – While past techniques might work, this does not mean there are not other things you could be doing.
  • Avoiding face to face – Being an introvert I can understand this one, and have developed techniques to make it easier on us shy types!

If you actually do just three tiny adjustments to your networking, using all the best of online and offline combined, then you have far more potential:

  1. Use both the social networking tools and face to face networking in a combined effort.
  2. Put energy into expanding your reach outside of your locality or same-old hangouts.
  3. Actively develop new approaches so you do not get stuck in a rut.

When you connect with someone cool in a face to face setting, ask for their LinkedIn or Twitter IDs. Online, ask when and where the person might be showing up next. Easy!

Over the years I have managed to grow a really effective network by adjusting my approach around these three things. Social networking has a great amount to offer, but it is even more powerful when combined with real-world connections and relationships.

Facebook Changes Privacy Settings….Again

I hate to say that Facebook has had it rough lately, because they’re still well on a path to take over the world, but they have had their fair share of controversy over privacy and other PR blunders.

My favorite is QuitFacebookDay.com. They’re just short of 19,000 committed quitters. How far will they get? Will it actually make a difference?

Answers: Not far. And No.

But I give them credit for trying to take on the big boys. The notion of quitting is a clear indication of the frustration felt by many Facebook users. So in response to the backlash, Facebook announced they are instituted simpler privacy controls.

The problem with this is Facebook assumes the problem with the privacy settings is it’s too complicated. Which it is. There is no denying that. Will simplified privacy settings satisfy the angry throng of Facebook users?

Today, Mark Zuckerberg, CEO of Facebook, announced simplified privacy settings for their 450 million users.

“We believe that people want to share information and they’re best able to do that when they have control over what they share,” Zuckerberg said. “When you give people control and they’re in a good environment, they will share more.”

Zuckerberg said the new settings will focus on three things:

  • A single control for your content.
  • More powerful controls for your basic information.
  • Easy control to turn off all applications.

New Privacy Interface

The main difference is that everything is under one location, rather than 57 different places; I’m exaggerating, but that’s how it seemed.

Whatever settings you choose will apply to future applications. So there is a semi-opt-in option. For example, if you have settings on “everyone,” then new features and applications will be set to “everyone” in the future.

A nice feature is the ability to turn the platform off completely, so that applications, games and websites don’t have access to any of your information.

Right now, it’s hard to get the full grasp of the changes because we only have what Facebook is showing us, but the new changes will be rolled out in the next few weeks. So we’ll keep you posted.

Zuckerberg did end it by reminding us that he’s only 26. So, I felt like a little bit of a loser for not doing more with my life now that I’m almost 30, so thanks for that Zuckerberg.

What are your thoughts so far? Do you think Facebook has gone far enough? Is there more they could do?

Social Media Versus SEO? Wrong Question

One of my friends emailed me to say they were pitching for a piece of consulting work. They were tendering social media while the competing agency was offering an SEO solution.

Consider this for a moment.

The question for the potential client has come down to two opposing offers. Social or SEO.

What sequence of events caused the client to be in a situation of choosing between tactics. Why one or the other? How do you even decide that choice?

Really the answer should be “all of the above”, but in truth it should be about the real goals and challenges of the organisation rather than like choosing between takeout menus!

  • What is the overall strategy?
  • Which problem are we solving?
  • What do we need to achieve?
  • Are there tactics that are already in place or need integrating with?

When I hear SEO versus social media it always seems to be a “we need more traffic/visibility”. And when I hear that it is usually a deeper issue rather than just visitor count.

If you are ever confronted with a “we need some of that social, or maybe SEO” type question then you need to drill down why. Then keep asking why until you get to the real core issue.

Want more customers? Build a real lead generation engine, don’t start picking tactics from a menu.

How Much Does Social Media Cost?

Social Media is a great idea for most businesses. If you are an individual working on your own then you can try it out without any other opinions holding you back. When you are an employee though you need to justify things.

One question your boss is almost certainly going to ask is “how much is this going to cost”.

That might seem easy, after all the majority of the tools, services, applications, and sites are free to use. Even the ones that charge either for a product or a monthly service still have a free trial period or less feature rich option. The tools you pay for have price lists so they are easy to quantify.

What else is there? If you want a consultant or trainer to help you implement, that could be an investment you need to calculate into your budget. Lots of people are self-taught, but that does take more time and research, and results are variable, especially when you are learning on the job, with an established brand at stake.

The biggest cost is time, and the more people on the team, and the higher percentage of those hours are taken up, the more it will cost. Even if this pays off in a big way, this is still a significant investment where the results could be weeks or months down the line.

A cost that people do not often think about is the opportunity costs associated with social media. By doing social media marketing, are you missing out on something else that could be more effective, have a better ROI, or activity that could repair a problem your business has that could get worse without treatment?

One such opportunity that many companies seem to ignore is the opportunity to fix their customer service issues. If your company is currently putting out fires and treats the call center as “complaints department”, going into social media could well exacerbate the situation rather than make it better – you might end up with a net loss in brand and business by pointing a magnifying glass at your problems.

Yes, social media really can help with customer service, but only if you have the infrastructure and support system in place to actually deliver customer service. Otherwise you are making more people aware of your issues. There is a famous idea in advertising that great advertising kills bad companies.

Most companies can benefit from social media, and make more profit in the process. Just don’t jump before you have done the math!

Google’s Topeka: Why I’m an April Fool

I fall for this “holiday” every year. I don’t know why. I think I’m relatively intelligent. I mean, I don’t know how to make coffee and sushi does confuse me but I do know how to figure out the circumference of a circle, which aids me in my hula hooping skills. I can also discuss in length the economic impact of HIV/AIDS on Sub-Saharan Africa. However, every April 1st I fall for something stupid. This year is no different.

I’m embarrassed to say that it took me half an hour of using “Topeka” to realize that it was another one of Google’s infamous April Fool’s Day pranks.

I woke like every other day. I checked my email on my iPhone first. I responded to them from my phone, while still half asleep.

Then I turned on CNN to hear the latest news, another example of my intelligence. Then I turned on my computer. I expected to see the multi-colored Google logo that greets me every morning, but this time it read TOPEKA instead.

So I checked out the Google blog. They wrote of their desire to honor the town of Topeka, Kansas who so boldly decided to rename their town Google last month. It all seemed a bit insane but reasonable. I mean, it was on their official blog, so it had to be true.

Now before all of you judge me too harshly, I want you to cut me some slack. I was still kind of tired, ergo I wasn’t at full capacity. (See I just correctly used ergo in a sentence. Who does that? Smart people, that’s who.)

Since no one I knew had emailed me about the changes, I thought that I must be the first person to notice. I know, I know, another example of my stupidity. So I started to tell people on Gchat, or I guess it would have to be Tchat now. It didn’t take long for someone to tell me that I was a moron. That’s what you can always count on friends for: honest feedback.

Someone in cyber world please back me up. Tell me about an April Fool’s Day prank you fell for. I can’t be the only dupe in the world.