HELP US!
Since the start of my career, I have had a never ending feud with Google about their double ad serving policy. For starters, Google’s customer service team is setup in such a way that they help first time search rookies the same way they help Google certified companies. There should be some benefit to being a Google Adwords certified company other than just being able to showoff their logo. I personally believe that these folks should be escalated up the ladder a bit; why else did we spend the time to take your certification. It’s annoying that every time, I ask a question, I start at the bottom with the same canned answers. Not to mention, that we spend in excess of a million dollars a year with Google.
Google doesn’t allow for the same company to advertise on Adwords with the same keywords. I totally understand that. The problem is that we work with so many different affiliates that sometimes they jump on Google trying to make an extra buck advertising our product and we get knocked off. Affiliates advertising against us on Google is a violation of our affiliate marketing terms however tracking the affiliates down and requesting that they remove their links can take hours and sometimes days. During that time, it’s a major loss of revenue for our company. It’s scary that Google has that power.
I’ve been on the waitlist for an account executive at Google and I’m staill waiting - it’s been over a year. I would think that spending a million bucks a year with them would get me a direct phone number to somebody that can make a decision at Google - hasn’t happened yet. It’s frustrating that with current market conditions their not trying a bit harder to satisfy their customers.
If anybody has any advice on how to expedited the process of getting a Google Adwords account executive, please let me know.
Tags: Google
One Response to “Google’s Double Ad Serving Policy”
I know many people that have spent many millions of dollars with GOOG and can’t even get someone on the phone. And their customer service is only open 12 hours a day, and 12 hours can be a long time and a lot of money lost if there is a problem. The sad fact is that they have the monopoly online and until someone else can challenge them, they won’t have to make efforts to satisfy their customers.
December 27th, 2008 at 10:02 pm